Originally Posted by
DaDaDan
Mainly, I wanted to get affirmation from a normally critical audience that my position is not unreasonable...
"Normally critical audience?" I take that as a compliment!
You can re-open the dispute. Usually that's what you have to do to get them to look at it seriously. Also, reopen it over the phone, get the dispute number, and fax in the info immediately (without them asking). It will be more difficult to decide.
With that said,
CO Insider may be able to assist if you send him the screenshots.