Originally Posted by
MapleLeaf
Last Feb I bought an HP notebook computer. Worked great until the fall when the video card started fumbling. I would turn on the computer but no display; initially it was intermittent but eventually it was all the time - back to HP the computer went and the motherboard was replaced.
Less than 4 weeks after the computer came back, the same thing started happening again. I called HP and they said no problem, we will repair it again - please send it back. So off it goes.
Today HP let me know the repair is delayed again. They have already had it close to 4 weeks, and now their voicemail tells me 2 more. Last fall they had it for 4 weeks and I only got it back after emailing Hurd's office and complaining. Of course I have emailed his office again but this time instead of saying I want it fixed, I said I want it replaced.
How can I increase the chances of getting the computer fixed? This is pure BS. I need a computer and cannot continue to wait for HP - plus I am not overly confident that it will actually be repaired to my satisfaction again.
Thoughts?
Merci,
MapleLeaf
HP is a mess. My girlfriend has a DV9000 that has been back twice. Both times for a month; both times for the same problem - video card and wireless issues. The simple fact is, and this was confirmed by HP, is that they are waiting for parts to come from China because so many defects are out there.
What a mess. My advice is get it back, dump it on ebay, and get a Thinkpad or Mac or some other machine that isn't a disaster.
Another little nugget... if you return it 3 times, you get a refund (or a new junker). The third time is a charm.