<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by *HighFlyah*:
We've all been told "sorry, Sir/Ma'am, we can't see that fare - it's an internet fare." AFAIK, it's a load of hot air, because they CAN see it, just that only Service Directors were ever trained to look at them, so the rest of the agents are left on their own. </font>
What's just as annoying to me is being told (for international flights) that there's only a more expensive M or B fare available when you can see H5 on ual.com as clear as daylight. "Sorry, sir, I can't see that". Why on earth not? Is an H fare an internet-only fare? I've frequently had this response, hung up, booked the H fare at ual.com, and then called again to have it upgraded, successfully. Doesn't sound like an internet-only fare to me.