Last Feb I bought an HP notebook computer. Worked great until the fall when the video card started fumbling. I would turn on the computer but no display; initially it was intermittent but eventually it was all the time - back to HP the computer went and the motherboard was replaced.

Less than 4 weeks after the computer came back, the same thing started happening again. I called HP and they said no problem, we will repair it again - please send it back. So off it goes.

Today HP let me know the repair is delayed again. They have already had it close to 4 weeks, and now their voicemail tells me 2 more. Last fall they had it for 4 weeks and I only got it back after emailing Hurd's office and complaining. Of course I have emailed his office again but this time instead of saying I want it fixed, I said I want it replaced.

How can I increase the chances of getting the computer fixed? This is pure BS. I need a computer and cannot continue to wait for HP - plus I am not overly confident that it will actually be repaired to my satisfaction again.

Thoughts?

Merci,
MapleLeaf