This is so typical of the Aer Lingus attitude & approach to their passengers

Expect similar treatment at each stage of your exposure to EI, particularly on board. Where the passenger is really an inconvenience to the crew & is viewed as interrupting their day by being there & treated with utter irritation.

I wish you well with your travels on EI & my advice to you is to expect the worst, that way if you receive better treatment, you’ll be all the more surprised & able to enjoy it.

But at least when the worst happens, you’re already prepared for it.

You must understand that the standard answer to everything is no & as you are asking them a question, they are already forming the word no in response.

BTW, you are correct, there is no direct link to contact Customer Service on the Aer Lingus website. This is, I’m sure is for good reason, as they would have to deal with customers then.

But then of course, even if they had an eMail address, you’d probably never get a response. At least with no contact possible, you save yourself even more frustration.

I now regard our once “National Carrier” as nothing more than a cattle truck service to get you to LHR or some other such hub, so you can continue your journey on a real airline.