Originally Posted by
demue
IC Bangkok
Which room did you book and which upgrade did you receive?
Booked a deluxe room and got exactly that, however, they assigned me one of the refurbished ones which are quite nice IMHO. I need to mention that I was on Points Breaks booking for 5K points in which case they will tell you that they do not grant any RA benefits except the late check-out. Oh well.
WHOA!!! That's a big foul! You should elevate this to PC customer service.