FlyerTalk Forums - View Single Post - E-Credits--Why do they make them so hard to use?

Feb 4, 2008 | 7:43 am

#7

scotty00

Join Date: Apr 2001

Location: NC, USA

Programs: AA Gold 1MM, AA Exec Plat, Marriott Lifetime Plat, Hilton Diamond, Hyatt Globalist

Posts: 1,017

Quote:

Originally Posted by tkey75

I noted in a thread a few months ago that sometimes DL will "archive" your e-credit, and you will not be able to see it online, nevermind be able to use it. They told me it's due to the credit sitting idle for so long (almost a year, so they say)

I have an e-ticket from last week that won't pull when using my sm# or the e-ticket number. When I called SMS and then eventually tech support, they said I couldn't see it online, "Because this e-ticket is only good for over the phone"! That was actually quite laughable.