I've had problems too. I've been an AvisFirst member since it started, and I noticed that one of my rentals showing up on the AvisFirst webpage is showing up as an unqualified rental, even though it's for 4 days and was all paid. I've made several phone calls, and each time the representative agreed that it should have been qualifying. This rental made my total a multiple of 3, so I should have received a new coupon. Eventually customer service gave up on fixing it, and just credited me back the money on one of my weekend rentals to my credit card...