<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JeffS:
If the rep you spoke with was rude there is no excuse. And, based on your verison of the conversation your matter was not handled with the appropriate tact.</font>
I don't think anything the rep said was rude. Now, it certainly wasn't something that would create warm fuzzies, but it wasn't rude.
The rep informed this guy that his request had been considered and denied. It's a very Joe Friday response. But it's not rude.