Originally Posted by sbtinme

Not sure why some of you are feeling the need to needle the OP on this one. I think most, if not all, of us can recognize that the story the OP tells is one in which he discovered something really gross (look again at that multi-plug, if need be) and diplomatically reported it to the front desk who allegedly, without blinking, acknowledged that there had been a "messy situation" in that room that had at least on another occasion been addressed.

That's enough for me. Super 8, Econo Lodge, Motel 6, okay. Anything above truckstop motor lodge level this IS NOT OKAY. All the more so when it's a Westin.

I thought the OP's note was dutiful, concise and on target. A guest has a right to not expect this sort of thing in an upscale hotel --- most particularly when the on site management is well aware of some previous incident in that room that fouled it in some way. Management had a full responsibility to ensure that room had been checked, double checked, and triple checked by housekeeping supervisors before it was put back into inventory.