I had the appropriate number of rentals in the first half of 2007, and yet I'm still fighting with Avis to get my Avis First membership processed. I didn't pay much attention to it until November, when I realized that I should've already qualified a while previously. When I called in they said that they saw it and that they'd process my account. That was 7 weeks ago. I called in again this week and I was told that the supervisor (Ch...) needed to have IT run a report as she couldn't see my whole history. That was supposed to take a couple hours. Two days later I'm being told that IT is in the processof re-issuing 130K Avis First memberships and that they can't do anything else. They've been doing this for 2 weeks and there's no idea of when they'll actually figure out the details. And in the meantime there's nothing that customer service can do

</rant>

There was the interesting stat of 130K First members, but otherwise this has been a ridiculous waste of my time.