I recently stayed at the The Westin Casuarina Las Vegas and felt I needed to share my experience with you all. I stayed for two nights with a pre-paid rate of $89 a night, which I thought was an excellent rate for a Las Vegas property. Upon entering the parking lot, I was a little disappointed with the outside. There seemed to be a lot of homeless people and vagrants roaming throughout the parking lot and hanging out in the south-east corner of the lot near the gas station.

When I went to check-in I was offered a preferred room on a SPG floor, 14th floor. Upon entering my room, I found the room to be small and cramped. The room was very nicely decorated, but a little small. The A/C did not seem to cool the room properly. I found the bathroom to be amazing, newly renovated and very tastefully done.


NOW HERE IS WHAT YOU NEED TO KNOW:
After taking a shower to get ready for a night out on the strip I noticed a lack of power outlets in the room. My cell phone needed charging, so I had to crawl around on the floor looking for an outlet and I found one under the nightstand shelf between the beds. So I looked under to plug in my cell charger and I notice red splatter all over the wall and bed. I take a closer look and it appears to be BLOOD SPLATTER.

Now I am thoroughly disgusted with my finding, I wash my hands and arms and go right down to the front desk SPG check-In area. I speak with a gentleman at the desk and inform him that I would like to change rooms because I found what appears to be blood splatter on the wall. He asks me what room I am in and I tell him. His response was “Huh, I thought we got all that, where is it this time” I inform him it is on the wall, under the night stand/shelf between the beds. He then says “I don’t understand, we keep cleaning it up, but I guess we didn’t get it all” He checks me into another room now on the 16th floor.

I was not amused at all by the agent’s comments weather they were in jest or not. When it came time to check-out I sought out a manager and spoke him. He was very apologetic for his agent’s comments of making light of the situation and couldn’t have been more understanding of my frustration. He apologized that the room was released into inventory and stated that he would go up there and investigate and make sure that room was cleaned properly. He did seem to be aware some incident in that room though. He stated that because my reservation was pre-paid he could not do a rate adjustment, but instead he offered me 12K starpoints with I accepted. I thought that was fair, since that is enough for 1 free night there. He also gave me his card and told me to contact him next time I need to stay there. I was very satisfied with his service.



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