Don't know if this will reduce the issues (or increase satisfaction) with the Sheraton Stamford, but just received this email promo for bonus starpoints between January 28 and April 30:

"Register now to receive 1,000 points for your first stay, 2,000 points for your second stay and 3,000 points for your third stay at Sheraton Stamford Hotel. Travel just got more rewarding!

Already a Starwood Preferred Guest®? Register to ensure that you are eligible for this offer.

https://www.starwoodhotels.com/prefe...6K_SI_Stamford

Terms & Conditions

Offer is valid at Sheraton Stamford Hotel.
Offer is valid only for Starwood Preferred Guest members who register for this offer.
Offer is valid for stays booked and completed between January 28, 2008 and April 30, 2008.
In receiving this offer, you must register to participate.
Registered Starwood Preferred Guest members may earn 1,000 bonus Starpoints for their first stay, 2,000 bonus Starpoints for their second stay and 3,000 bonus Starpoints for their third stay.
A maximum of 6,000 bonus Starpoints per member may be earned for this offer.
To be eligible for this offer you must be an active member of Starwood Preferred Guest at the time of reservation and provide your Starwood Preferred Guest membership numberwhen making your reservations.
Bonus Starpoints are awarded per paid eligible stay on a Starwood Preferred Guest eligible rate plan.
An eligible stay is defined as one or more consecutive nights consumed in the same hotel or resort regardless of the number of check-ins or check-outs that occur. Only one bonus per stay will be awarded per member irrespective of the number of rooms booked or the number of individual reservations.
Any bonus Starpoints earned will post to your Starwood Preferred Guest account 4-6 weeks after your qualifying stay.
Basic room rates do not include additional per room per night charges that may be imposed or state/local taxes.
Rates are per room, per night, based on single/double occupancy and availability.
A limited number of rooms may be available at these rates and additional restrictions and blackout dates may apply.
Offer not applicable to groups.
Not responsible for omissions or typographical errors. Void where prohibited by law. Not to be combined with other offers or promotions.
All promotions are subject to the Starwood Preferred Guest terms and conditions, which are subject to change without notice and can be found at www.spg.com.