Originally Posted by
ClueByFour
If US is pulling this last minute (which would not come as a particular shock at this point), the correct move is to get it refunded, dispute it with the credit card company, and report it to your state Attorney General and/or consumer advocate in that order.
If they sell it as a nonstop flight, it's not unreasonable to suggest that it should be delivered as a nonstop flight.
It's unreasonable to suggest it's just a schedule change. Even the US defenders cannot reasonably claim (with a straight face, anyway) that US was unaware that the Super Bowl would be in PHX, or that they were unaware of the date. If the OP's story is correct, it's completely disingenuous to suggest it's a "normal" schedule change, especially if did not occur months out.
Only airlines could try to get away with this with a straight face. Or defend it, natch.
First, it depends on when the change was made. As I asked, was this a non-stop that for a few days was loaded as a one stop or was it changed in the last week or was it changed months ago? No one has answered that.
Second, how many times have you booked a ticket months out and had the schedule change? I've had that happen more times with UA and AA. I've had non-stops that became 1 stops, afternoon flights that became red-eyes, etc. The airlines have always been willing to work with me when they change the schedule. For ANYONE for whom this represents a change the airline should be willing to work with them to get them a satisfactory ticket. No one has said US won't or hasn't done anything for those people.
Third, until someone says just when this change was made and how many people were potentially inconvenienced, then yes I can absolutely say this is just a schedule change. Particularly since NO ONE WHO HAS BEEN AFFECTED has complained on here about being mistreated by customer service, I would suggest that talking about consumer action, attorney general, credit card complaints is really overkill.
According to the OP the flights are loaded in the system as one-stops. It's a change from the normal schedule, but they're being sold appropriately, at least at this point. What's wrong with that?