Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,670
My variation on Ockham's razor - the simplest answer is probably correct.
So you can go with a half page explanation about how airlines make mistakes, one hand washes the other, about how it's not really money but a perishable commodity, how they don't have any real objective value, about how airlines change rules on us so it is justified, etc.
OR
You can say - "I got something that doesn't belong to me, I should give it back"
If you choose the first, just admit you don't have saint-like ethics and spare us the convoluted justification.