Originally Posted by Delta Customer Care

Dear MikeMpls,

Thank you for your e-mail describing your recent experience with Delta.
We apologize for the inconvenience and appreciate your taking the time
to share the details.

Delta's boarding procedures are designed to be orderly, efficient, and
convenient for our customers. Passengers are boarded by zones, and our
agents have received thorough instructions in managing this process.
While there is no pre-boarding announcement, passengers with special
needs such as a disability, children traveling alone, and the elderly
are normally boarded first. Our Medallion level members are boarded in
one of the first three zones.

Our goal is to make your travel experience as smooth and enjoyable as
possible, and we regret you didn't receive the high level of service we
strive to provide. Our airport representatives are expected to always be
responsive, and offer precise, complete information. It sounds like that
didn't happen in this case, and we will continue to make efforts to
improve in this area.

Again, thank you for writing. Please accept our apology for the
circumstances you described. Your comments are appreciated since this is
one of the best ways we have of knowing which areas need additional
attention. We hope you will continue to make Delta your airline of
choice.

Sincerely,

(name redacted as per FT conventions)
Manager
Customer Care