Originally Posted by
SAT Lawyer
Park Inns denied my best rate claim because its rate for the same room, which was more than $60 higher than its competitors, did not include breakfast and its competitors' did. Think about that for a second. "No, sir, we won't abide by our pledge to beat a competitors' lower rate because the competitors' lower rate offers even more amenities than ours."
It's completely ridiculous, isn't it? I completely agree with your analysis of the situation and the BRG is a joke. All they have to do is tell hotels, "make sure you always include some random benefit like breakfast on all those 3rd party sites and then we won't have to match any rates".