Originally Posted by
United737522
She blamed the computer for automatically booking it into H class due to the 14 day advance purchase rule. (I held the rez outside of the 14 days, but came in 13 days before)
The computer did the right thing. It's 14-day advance
purchase, not 14-day advance
hold. You are vert lucky the agent broke a major rule for you, and I certainly would not bring this person to the attention of anyone higher up at United.