Originally Posted by
shinbal
It's not personal. It's just business.
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Now - add to that the fact that ANYONE with $1000 (and maybe less) can now become a Diamond in 30 days with the double-credit promo, and I can tell you, it's only going to get worse. Every time someone approaches the front desk and announces "I'm a Diamond", I'll bet those agents would just love to respond, "so are half the guests in the hotel".
This will make me sound like an apologist, but between inventory management and cost control, hotel managers have a very tough job. The best way to get an upgrade at properties like this is to have a call made by a Hyatt Exec at a property with whom one has a relationship. If one represents the three "r's" (Revenue, Repeat Business, Relationship) to a property, a good manager will go out of his/her way for that guest.
Every time someone approaches the front desk and announces "I'm a Diamond", I'll bet those agents would just love to respond, "so are half the guests in the hotel".
For starters, its not just $1000 for anyone. For me for example it would take either 5 hours and $100 to get to the nearest Hyatt for a one night stay at $150, or a $200 airplane ticket to get to a Hyatt for a $150 per night stay. - so the absolute cheapest I could get Diamond would be $250 * 13 = about $3000. Now I guess I could take two weeks of vacation time and go to Chicago next month to do some Hyatt hopping but again that would require two weeks of vacation $1000+ for Hyatt stays and $500 for the plane ticket.
Why do other beautiful Hyatt resorts such as Kauai and Scottsdale for example have no problems rolling out the red carpet for diamonds, where I am sure a lot of people will save up for these resorts.
It just seems from my point of view, and others from the Maui thread, that this resort just does little for typical Diamond members. And I am wondering why? Management? Owners? Why?