Originally Posted by shinbal

It's not personal. It's just business.

I think that if you surveyed the number of Diamonds staying at a given point at the Maui property, you'd find that it's in much higher proportion to non-diamonds than most other properties. People save points for years in order to book a suite award, or RC award, etc., at properties like Maui. Honeymooners book and pay for suites and RC. Already, the available inventory of such rooms is lowered.

Now - add to that the fact that ANYONE with $1000 (and maybe less) can now become a Diamond in 30 days with the double-credit promo, and I can tell you, it's only going to get worse. Every time someone approaches the front desk and announces "I'm a Diamond", I'll bet those agents would just love to respond, "so are half the guests in the hotel".

This will make me sound like an apologist, but between inventory management and cost control, hotel managers have a very tough job. The best way to get an upgrade at properties like this is to have a call made by a Hyatt Exec at a property with whom one has a relationship. If one represents the three "r's" (Revenue, Repeat Business, Relationship) to a property, a good manager will go out of his/her way for that guest.

Every time someone approaches the front desk and announces "I'm a Diamond", I'll bet those agents would just love to respond, "so are half the guests in the hotel".