"I don't retaliate against them, but what's important to note is that if a person is acting in a manner that is belligerent, unruly, hostile, violent, drunk, moronic, idiotic or otherwise not congenial and angelic, then we have a process that has to be done to determine if this person can continue on their flight without being a burden to the staff and other passengers."

Yeah, the "process" is to get the GSC (Ground Service Coordinator) for the passenger's airline, whine to the GSC that the passenger is not willingly suffering the particular BS of the day/screener, and then watch the GSC roll their eyes and clear the passenger to fly.

Way to go, Big Man/Woman...