This is unfortunately not an uncommon experience on AC. I dont understand why continually every 3rd or 4th experience with AC staff is so miserable. This is as an SE..

Yesterday I checked in via the priority line for my flight. I asked for an EE row - about 2 hours before flight, so I realize very low chance.

THe agent looks at me
"Did you pre-book it?"
"No."
"Then why are you asking? "
"I have never heard of pre-booking an EE on AC before. Is that now possible?"
"Where are you staying" - without looking at me in the face
"Sorry, can you now pre-book an EE?"
"WHERE ARE YOU STAYING?" - again with no look up
"I'm staying at XXX. Again, can you now pre-book an EE?. I always thought it was assigned only at check-in when the staff can see your able"
"Well then you should have showed up earlier."
"Thats fine ...but why did you mention pre-book"
"your just playing with semantics...NEXT"

Now I have no problem with not getting the EE but really why this attitude and service? This from the ELITE check in!

ANd to be clear clearly there are some EXCELLENT AC employees but why does this occour every 3rd or 4th experience.

How can AC improve on this service?