One of my staff & b/f on a Y award

YVR-DAL-SJO return. On their return, on Dec 24, the outbound SJO-DAL was delayed due to crew rest requirements. This would ensure that they missed the DAL-YVR leg.

The AA agent at check-in, when told of the dilemma, put them on a continental flight SJO-IAH-YVR in FIRST!!

What's that about? Unheard of in my world! But good for her!