FlyerTalk Forums - View Single Post - Serious question: What makes a "luxury" hotel?
Old Jan 23, 2008 | 5:45 pm
  #31  
Kagehitokiri
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Join Date: Jun 2006
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http://blogs.wsj.com/wealth/2008/01/...-smells-funny/
http://www.artknowledgenews.com/Lead...the_World.html

from both >
When the Leading Hotels of the World group held its convention in Monaco, delegates of five-star hotels gasped when Andrew Sacks, a Manhattan-based expert on high-end marketing, declared that luxury was dead.

That word is now, he says, “a descriptor that is highly suspicious to the very people to whom it is designed to appeal — the affluent.”

“They have earned their money, they are smart and they are demanding. But they are also regular people — usually. The wealthy got that way by being good stewards of a business and of a dollar. Respect their respect for money.”

give more away. Even though wealthy guests can well afford it, don’t charge them for Internet use, bottled water, shoe shines, or laundry service.
http://www.kiwicollection.com/vip_in...32/INSIDER=20/

http://www.kiwicollection.com/around...tail/ITEM=193/
also talks about some internal LHW property awards
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