Premex, You're absolutely correct & I stand corrected. UAL.com sucks and so far I haven't seen anyone at this site that knows or cares about helping us. United Connection was the best, but as they say, " If it isn't broken, fix it". As for the employees at UAL. Excuse me for a minute, phones ringing. I'm back it was my "girl" @ a local UAL ticket office reminding me that we have a 12:55 P.M. flight tomorrow to LAS & it shows on time. She just wanted to make sure I have the changes. Oh yea! She also stated our upgrades went thru O.K. These people are seeing their friends being laid off & transfered & I just hope that I am in a position some day to repay the ones that looked after my wife & me for the past 5 years. This situation is very stressful for all of them. Sorry I took your previous comment to "mean" all employees. It kind of made me "MEAN" for a little bit.