Thank you "kenjih" you're the greatest!!! My upgrade summary has been down since before Thanksgiving. Everything else works fine. Thanks to your advice regarding www.megapeoxy.com, I am now able to see our upgrades. Now if I can just get mileage plus to correct a Christmas present a gate agent gave us in Las (LAS-LAX) by taking out two(2) confirmed upgrades instead of two (2 ) 500 mile upgrades, we'll be all set.