This is indeed perplexing. I spoke to ual.com support and the person I spoke to said he had not heard of the problem. After providing assurance that it was not just me, he spoke to his supervisor, who asked him to replicate the problem at his machine. After giving my password to him, he did not have the problem, but of course, I still did. We reviewed browser versions (IE 6) and he suggested that might be an issue. So, I switched to a machine with IE 5.01 SP1. That should be fine, he said. It wasn't. He went back to supervisor. If we can't replicate it here, it's a user problem. Now he was being very nice about all this, but only so much he could do. I pointed him to this posting on FT, and he viewed it, took a copy to his supervisor who asked that I take screen shots of the error message and send them in for evaluation. We made sure to capture the URL on the pages, too. He promises to advise me as soon as there is new information, and I will share it here.