Has anyone had problems with e-upgrades lately ? It seems they have gone to a totally automated process for pulling the e-upgrades. Most of the time, the agent just issues the boarding passes in NF and doesn't even inquire about how I want to support the upgrade. To my suprise, while I thought I was getting a free one, the automated process has taken over and my e-upgrade summary shows what has been deducted for each flight.

Here's the problem. Many times I will have an itinerary containing conencting flights. For example, DFW-ORD-IAD. Normally, the agent will check me in all the way to IAD (if the upgrade has cleared) anddeduct 3 500 mile e-upgrades. However, the problem comes when the whole segment has not cleared. For example, if only DFW-ORD has cleared, the agent will pull 2 upgrades to ORD and put me on the waiting list for ORD-IAD. If the ORD-IAD portion happens to clear later then when the NF boarding passis issued at ORD, then the agent will pull 2 more 500 mile e-upgrades.

Now, is it fair to yank additional upgrades just because the second segment upgrade hasn't cleared all the way ? This is what seems to be happening automatically with the new process ?


M+ is telling me that you only receive the savings on the number of upgrades required if the agent can check you in all the way to your final destination and the upgrades has cleared all the way.

I am very confused and frustrated about this.

SA