Originally Posted by
Mr. Vker
Send an email to membership rewards with the confirm number and the cert info you want to use and make them confirm in writing all is well. That is the only thing that got my reservation corrected.
After correction, My reservation still says I need to order certs, but
1) my updated email from them shows they have applied the cert
2) and the cert disappeared from unused certs
3) and it says that any changes to the reservation must be made b phone.
Good luck
I just sent an email to them regarding an upcoming travel package (Code 083) I booked last May to Japan (Nagoya Marriott). Online it shows I still haven't paid the 105,000 points for a 7 Night Cat 4 award stay e-cert, but my account was deducted the 235,000 points back in May.
I'll let you know what the response from Marriott is.