FlyerTalk Forums - View Single Post - Puzzled over online booking using points
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Old Jan 21, 2008 | 11:23 am
  #2  
sophiegirl
 
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
Print, Write, Call, Print

Sounds odd to me, especially with all the problems the new site has been having - but, if they have emailed you a confirmation that makes no reference to additional points being needed, I would:

1) print a copy of the confirmation email

2) write down the names of the CS agents you talked to, the number you reached them at, and the times at which you called.

3) call the hotel directly and confirm they have the reservation. write down THAT person's name, number, date, time of call, etc. (and I know I sound paranoid - but I would not use the 800 number so that it showed on my phone bill :>) ) ask them to send you another copy of the confirmation and print it.

4) I would continue to check every 6 weeks or so (closer as June arrives) to insure the res doesn't disappear!

60K is a LOT of points for an error - but the new elite gold materials have a pretty big typo on them....so better to be safe than sorry.

good luck and I hope you got it for 140!
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