FlyerTalk Forums - View Single Post - 24 hour cancellation policy - interesting experience
Thread: 24 hour cancellation policy - interesting experience
View Single Post
Old Jan 21, 2008 | 12:38 am
  #14  
Pat Plus
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Apr 2003
Location: USA
Programs: UA 1K, Starwood Platinum, Hyatt Diamond
Posts: 990
Originally Posted by sbm12
What is the secret trick to making this work?

I booked 2 different itineraries last night for a quick HKG run. I want to cancel one of them today. I tried the refund button on the reservation and I am told that I cannot use it. I tried pasting the ticket number (016...) into the form and that didn't work either. And the refunds department is closed on weekends.

Do I have to call the ICC for this?

It doesn't work today--probably some byproduct of yesterday night's maintenance. Just call UA and an agent will take care of it.
Pat Plus is offline