FlyerTalk Forums - View Single Post - Lazy Check-in agent nearly cost me my upgrade

Jan 16, 2008 | 10:15 am

#30

ac/elite

Join Date: May 2001

Location: Vancouver, BC, Canada

Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Platinum, National Emerald Club Exec Elite

Posts: 1,144

Quote:

Originally Posted by tcook052

. The upside is that your encounter was only a close call and had you actually not gotten your UG then perhaps you'd have a stronger customer service beef IMHO to go after AC.

But I'm not looking to "go after" AC. I'm not seeking any compensation. I'm not even bashing AC. To the contrary, I think AC would expect its agents to actually do their job properly.

As mentioned in previous posts, some people would have just accepted the agent's word that there were no open seats and they wouldn't have inquired further. The agent should have actually done his job. I would think that AC management might want to hear that he didn't. I know as an employer, I would.

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