Originally Posted by
ac/elite
I put "retraining" in quotes as I don't think he should have to take a remedial course. I think he should be told by management that they are aware that this has occured and it won't be tolerated. I can tell you that if one of my employees pissed off one of my better customers by not offering the customer service they're entitled to, I'd want to know.
Sorry but I feel you're confusing the way it supposed to happen in the real world and how things actually happen at AC and that isn't meant to sound like AC bashing just being realistic. The upside is that your encounter was only a close call and had you actually not gotten your UG then perhaps you'd have a stronger customer service beef IMHO to go after AC.