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Thread: Lazy Check-in agent nearly cost me my upgrade
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Old Jan 16, 2008 | 9:09 am
  #28  
ac/elite
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Join Date: May 2001
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Originally Posted by tcook052
Retrained? I think we've had much worse check-in agent stories on FT than this that actually warrant that staffer being sent for remedial customer service classes than this realtively minor interaction, no offence. Besides if this is the threshold many would argue everyone at AC should be retrained in customer service techniques. IMHO invest your time elsewhere rather than composing a letter to AC over the matter.
I put "retraining" in quotes as I don't think he should have to take a remedial course. I think he should be told by management that they are aware that this has occured and it won't be tolerated. I can tell you that if one of my employees pissed off one of my better customers by not offering the customer service they're entitled to, I'd want to know.
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