Originally Posted by
ac/elite
I wonder if I should bother filing a complaint with Air Canada. I'm not looking for any compensation, but this agent should be "retrained". Since all I did was drop my bags with him and have him print out my boarding cards, would they be able to identify who I was dealing with?
Retrained?
I think we've had much worse check-in agent stories on FT than this that actually warrant that staffer being sent for remedial customer service classes than this realtively minor interaction, no offence. Besides if this is the threshold many would argue
everyone at AC should be retrained in customer service techniques. IMHO invest your time elsewhere rather than composing a letter to AC over the matter.