Originally Posted by
stalk
Continental talks a good game but when they screw up and you need help they fall apart. The other majors are much better during these trying times. Knowing the top brass of an airline is nice but having airline screwups with gate,ticket counter,pres club and customer care.
Don't disagree, but this is why I fly CO in part. I accept the 5% headaches for the 95% reliable in comparison to the 20% headaches to go with the 80% reliable of the other majors. (In my experiences.) That 15% extra "business-as-usual" is worth the 75% more pain during the 5% problematic part.
Your cost-to-benefit analysis may differ of course.
