Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,307
Quote the website and ask to speak to a supervisor if they won't budge. If that still doesn't work follow the golden rule of UA: "Hang up and try again."