I was just comped PremEx from LH SEN about two weeks ago. My first two tries were turned down as well, yet after requesting to speek to a supervisor, he asked for the usual fax+copy of card and consequently comped me. So out of my expirience, your best bet is to call in and ask for a supervisor. Give it another try... and play the phone carousel game until you make it. I also know of other FTer's who were comped by united based on their *A status...