Originally Posted by
vesicle
A gratuity is something I decide on as the customer...not you. I will not do the "auto gratuity' thing...ever.
I think a lot of servers give poor service then complain when the tips are bad...perpetuating the "cheap customer" image...when in fact it is often the service dictating the low tips.
For sure. I've seen plenty of co-workers' sections look terrible (when I was employed at lower quality restaurants) and then had them complain about their bad tips. One clearly creates the other.
The auto-gratuity thing is a dilemma amongst servers themselves. Some want it to protect themselves from getting burned on large parties, others don't want it because (like I referenced in earlier posts), it is generally a lower tip percentage than what we normally receive.
Chris