Originally Posted by
alex0683de
My guess would be that the check-in staff at Genoa were contract staff - they were employed by some ground-services operator that Ryanair hired, not by Ryanair itself - and they just couldn't be arsed to do the extra work of processing the excess luggage charges.
I agree with your statement though - usually Ryanair doesn't show an inch of flexibility on this subject. If the luggage scale says 15.1 instead of 15.0kg, you're paying!
It's notable that when the UK recently relaxed the 'one-bag' hand baggage rule that EasyJet and Ryanair declared that they would keep it.
Not surprising - a significant percentage of their revenues comes from hold baggage charges. Although EasyJet is more generous than Ryanair in its allowance you must observe the rules scrupulously or be prepared to pay mega-$$$ in excess charges