So I’m not one of the posters that makes a post about anything and everything that goes wrong – but my recent experience really surprised me.

My girlfriend (Silver) and I (Platinum) were in paid BF to AMS last month and had probably the worst service I have ever had from a CO employee. She had a huge attitude toward the two of us, spilled wine on me three times and constantly complained about passengers and her other crew members.

I spoke to another one of the crew members who agreed she was “not a good representative of Continental flight attendants.” When I arrived in AMS, I spoke with the concierge who said he couldn’t do anything I had to call customer care.

On my return home I called Customer Care and explained the situation, along with a compliment of service on my flight to IAH. The rep explained that I would receive a letter within the week.

So today I get the letter and I was amazed – It was a form letter (including digital signature) apologizing and asking me to “please fly with us again.”

I never expected a full refund or anything extreme, but form letter that they send out to everyone without a mention to loyalty is a bit insulting.

I am out of line to expect something more – I would have been happy with a real signature.

Sorry for the rant.