Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,417
Sorry you had such a bad experience. I have to say it's been a while since I stayed at the 2 SFO properties but my last couple of stays at the Hyatt Embarcadero have been awesome, apart from the miniscule RC. Shame they lost the Park Hyatt - that was my favourite.
There are some good Hyatts in the US but it is pretty much a lottery but I find the same with Hilton as well