Originally Posted by
headinclouds
Yes, the AA RTW desk is losing its rep as the best in OW. Quite a few experienced agents have recently retired though there are 1 or 2 still around. Starting to become a desk where if you don't like the response, hang up and call back later.
I did a reissue last week, and knew more about the rules than the agent. My ticket was ex-CAI DONE04.
1) She counted a land segment toward my 20-limit. But I pointed out the ticket was issued before this rule went into effect. She put me on hold, agreed and did it as I wanted;
2) I had scheduled BKK-HKG-NRT on CX. I changed to BKK-NRT on JL, which was not a member of OW when I ticketed, and should not have been allowed (I had been told previously). But they ticketed as such.