Flews

Mrs. Flews and I also just returned from a 10 day stay. We would agree with the OP's review, with a couple of caveats.

First of all, we had no in room guide and were told one didn't exist when we called down for one. Interesting that OP had one in what would appear to be the room virtually right above ours.

Second, we returned one afternoon to find our room door wide open. We complained to Guest Services in the lobby who told us it wasn't their problem and referred us to front desk. Which had a huge line-up. (While they have an SPG Gold/Platinum sign at the front desk, we were later told they never, ever staff it.)

I finally got the attention of one of the front desk people who spoke to the Manager who took one look at me, turned her back and walked away. I demanded to speak with the hotel Manager. I am still waiting for a response to this day.

Meanwhile, Mrs. Flews (a retired federal police officer) demanded Guest Services contact security, which they finally did. Security handled the situation very well.

We wish hotel management was as responsive. Like when we informed front desk upon our departure our discovery on checkout day that our water bottles had not been replaced, but rather refilled and the tops screwed back on. The front desk person replied that shouldn't happen. Duh. Mrs. Flews is writing to head office about that one.

By the way, what ever happened to the Sheraton Promise??? lol Clearly they couldn't live up to it and ditched THAT program in a hurry.

All in all we still enjoyed ourselves. Like the OP said, the facilities are very nice. We found the poolside entertainment a bit irritating at first - but Captian Kirk grew on us over time. We enjoyed the poolside restaurant for quality and value. We found some great local spots nearby - and I do mean LOCAL. Fry fish and conch, with all the trimmings, for $14!

In answer to the other questions, the Casino is fading and getting worse. It will be completely replaced with a new one in the redevelopment. Which, in answer to that question will be at the Nassau Beach Hotel footprint. It's being razed this month, and the buildings to the east of it are already down.

There seemed to be people with wristbands indicating all inclusive, however we could not find mention of it on the website or at the hotel. As I say, we didn't even have an in room directory - when I asked from desk how on earth I was supposed to order room service without a menu I was told to call the concierge to arrange for someone to read it too me over the phone!

Nice facilities. But the staff and management are in dire need of training! An intensive course in hospitality 101 would be a very worthwhile investment.

Cheers,

PS - I forgot to mention my Plat 'upgrade' got me to seventh floor ocean view, even though I learned later the guy checking in behind me demanded and got a great suite. Very irritating, since I was told there were no suites available! No wonder the Manager didn't have the guts to speak with me...