FlyerTalk Forums - View Single Post - FHR/Virtuoso Etc. vs. Direct Internet Booking
Old Jan 8, 2008 | 5:56 pm
  #5  
robyng
In memoriam
 
Join Date: Aug 2005
Location: Near Jacksonville FL
Posts: 3,987
Kagehitokiri - A question.

I currently have 2 reservations at Le Bristol. One I booked myself. 800/euros night for a Prestige room with breakfast. One with a Virtuoso agent at 790/euros night. 790/euros night is the LHW rate which is basically a room a level down without breakfast. I have requested written confirmation from the agent from the hotel of the guaranteed upgrade and breakfast. I don't want to arrive in Paris at 7 am and start arguing in French about what I'm supposed to get.

I figured I owed this guy one because of a trip he booked that I had to cancel. But I don't want to arrive at the hotel all jet-logged out holding my [expletive deleted] either.

Is it unreasonable to expect written confirmation of the Virtuoso upgrade? IMO - the reservation I have from the agent - which simply reads API VIRTUOSO at 790 Euros/night - doesn't tell me anything about what I can expect when I arrive in Paris. Quite frankly - if I'm spending over $1000 US Dollars a night - I want to know what I'm getting before I get there. Robyn
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