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Thread: Right to refund in case of death/dying relative
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Old Jan 8, 2008 | 12:44 pm
  #10  
alexss
 
Join Date: Jan 2008
Programs: BA silver
Posts: 122
Originally Posted by Prospero
Just to add to feedback already posted, it might be useful to note that the rights you quoted from BA.com were recently amended. When I last had cause to look them up, a good 14 months ago, they were significantly less lenient - part 3e, if it was even written into the CoC at the time bared little resemblance in words or spirit back then. The change came to my attention only a few weeks ago thanks to another poster who brought it to light here a few weeks ago.
I'm a bit confused by this, because the BA website says the CoC were effective 1 March 2005 (http://www.britishairways.com/travel...1/public/en_gb).

Also, I have found this press release from the Office of Fair Trading which states that BA were forced to amend their CoC in 2003 to introduce a provision such as this, to comply with the Unfair Terms in Consumer Contracts Regulation: http://www.oft.gov.uk/news/press/2003/pn_8-03

I don't know from your post if BA denied you a similar claim 14 months ago, but if they did they could have been acting in breach of these Regulations.

Thanks to all of you for your help, and for your condolences.
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