They must have an inept system, marketing department, and corporate communications.

US apparently does not understand the dynamics of todays travel market. Why else would they risk enhancing a negative image of themselves by taking such a position as this publicly. It is just hard to understand how they let this happen in the first place, and what benefit they think they will gain with this negative posting.

These people really have no clue. One cannot dam the Internet river, so their efforts should be spent guiding its waters to their drought stricken crop.

No wonder they are in bankruptcy!