Originally Posted by
channa
My favorite is in IAH when I get the 3-hour EUA on the way in and am notified by email, go ask the PC agents if there's any chance of clearing an upgrade on this segment, they tell me it's "checked in full."
I then say, "I know, and I'm one of them. Just reprint the pass."
When confronted like that, they often make up an excuse. "Oh, I was looking in the wrong place," or something like that.
I believe CO was talking about moving some of the kiosks inside security for people to look at stuff like this themselves. It would eliminate this problem.
Even better add Kiosks with software that would let any elite OP member who inserts their elite OP card to add himself or champion (if Gold or Plat) to the upgrade list AND provide info on his position on the list like:
"You are 5th (and your companion is 6th) of 10 on the upgrade list and currently 13 of 18 seats have already checked in. This is a dynamic situation which constantly changes so there is no guarantee that you will or will not get an upgrade. The GAs have the same information as this so please don't bother them asking about you upgrade status as they have been now been directed to refer you back to these Kiosk for upgrade information. (Instead of saying FC is checked in full without looking) Thank you for flying Continental"
This would eliminate a lot of confusion, cut out distractions for the busy GAs and provide transparency to a situation where many OP members feel that the system is not actually working as advertised.