The friendly Dividend Miles team should have watched 60 Minutes II tonight and the interview with Jet Blue's CEO. Maybe they would learn a little about what it means to run a business where the business is "service".

He had one quote that seems particularly appropriate - (paraphrase, since I don't have his exact words) "The people who run the Big Six airlines seem to think customers are an annoyance - how much easier our business would be if the customers would just go away."

Guess what - they are going away.

And one more thing - as long as I am on a rant. It's been the airlines themselves that have been so eager to develop the internet as the major booking and communication mechanism. Well you can't have it both ways. Communicate just the selected information you want to get out but conceal the rest? It doesn't work that way. My favorite cliche - hoisted on their own pitard.

[This message has been edited by JerryFF (edited 10-16-2002).]