Originally Posted by
moonlady
I would like to hear more about how "reducing" an automatic gratuity might work. I assume it requires getting management to redo the ticket and is not as simple as crossing out the gratuity after it's already been added.
Thank you in advance.
Yea, I would say generally get management involved. If you feel like you got subpar service, or specifically rude service, I would alert management and let them know you don't feel like you received 18% worth of service. Explain your justification, and then promptly leave what you feel comfortable leaving.
Chris